The Bear is aware that the only way to run a business is to provide a good quality product at a fair price and treat people with kindness, and fairness no matter the size of the order.
The Bear’s goal is to make sure that all his customers are 100% satisfied with the products, the decorations and the service.
Damaged Product – If there is a defect in the product or the decoration, let us know and we will email you a Return Authorization number and shipping details. We will pay for the shipping for returning the damaged product and for the replacement.
Incorrect Size – If a new item has not been worn, washed or altered, we’ll gladly exchange it for the same product in the appropriate size. You will be responsible for the shipping.
Satisfaction Guarantee – If you are not satisfied with the product or decoration, let us the reason and we will replace the product or refund your money.
If you have any problems with your order in any way, go to the Contact Us Page and either send us an email or give us a call at 905-357-7732 local call, or 1-800-967-7132 toll free long distance and we will be happy to discuss it with you.